To check if you’re on the affected machines, please go to the UnderHost panel and check the hostname for your users.

Update 04/01: Attack has been a bit less for a couple of hour now, we have null routed our main IP to gain access to the machine and we will now get it enabled within few hour, so service should be back to normal.

UPDATE 17h40: cPanel is back online as we talk along with the server, their still some testing to do before site can be accessed again but should not take too long.

UPDATE 18h30: no luck here, cpanel is back offline servers completely offline we have no ETA when thing would be better we do hope attack finally stop so we can start our operation back to normal.

UPDATE 19H00: cPanel back online along with FTP, site on dedicated IP should be back online too attack has been mostly mitigated but their still some issue so we can't put back on everything yet.

UPDATE 05/01: Attack are currently around 900mbps it goes down, so it will be definitely mitigated completely today.

UPDATE 05/01 19h: Finally thing goes better, everyone on dedicated Ip is back online everything should be working without slowness and shared IP site will come back in the next hour.

Final Update: The ip being targeted has been null-routed, and a new ip was given to the server. It is starting to recover now and we’ll continue to keep an eye on it. We are resolving this status post now, but if there are any further issues with sites on this server please don’t hesitate to contact support to let us know.

With this mailing we would like to inform you about the migration of your server(s) located in POP1. Our Datacenter at NMD1 will be phased out because of the new services we will offer Q1 2012 in NMD2, NMD3 and NMD4. The server room will be dismounted after the migration is completed.

• Date: 30-11-2011
• Time: 23.59 GMT+1
• Reason: Migration from MSD1 to MSD4
• Downtime involved: 1 to 2 hours
• Involved servers in IP ranges:
  93.190.136.0/24
  93.190.137.0/24
  93.190.138.0/24
  93.190.139.0/24
  93.190.140.0/24
  93.190.141.0/24
  93.190.142.0/24
  93.190.143.0/24
  

Because of the IP address allocation to NMD1, it is not possible to move your server(s) on an other date and/or time. Our engineers will soft shutdown your server and will move your server(s) to the new location.

We understand this migration is not welcome but we need to enforce the migration to offer you the same support level as we did in untill now.

If you have any questions then do not hesitate to contact us through e-mail, also if you wish NMD stand for Netherlands Maasdijk Datacenter.

Due to recent issue we suffered over our panamanian location, we are moving our node to another platform, their no change on nameservers, though we will get setup our nameservers also on our DNS cluster setup old one will remain the same and new DNS if you wish to use it (more optimized and redundant) will be sent once your account has been migrated.

New servers will be on CloudLinux our new platform, that way user won't be able to overload our whole node and cause issue to your site, upgrade should be done within 48 hour from now, this urgent maintenance was needed due to issue user suffered past few days.

Thank you for your cooperation and patience over the process.

MAINTENANCE HAS BEEN COMPLETED

Last week we have experienced some issues with one of our carriers, which caused packet loss on some network paths.
We did some tests and decided to close our sessions with this carrier, other traffic paths were chosen and connectivity was restored again.

After the carrier replaced hardware and a week of untrusive testing we will enable the sessions with this carrier again.
During this maintenance our teams will proactively test our connectivity.

If you experience any issues please contact us directly via our cP at customerpanel.ca

Any updates will be placed here on this page. That's being said, only Dedicated and VPS client would be affected shared network use different datacenter.

The timeframe for this maintenance is:
Date: 12-10-2011
Start time: 16:30 EDT
End time: 16:45 EDT

Kind regards,

To get started, you just need to log into the control panel and look for the CloudFlare icon in your control panel. With two clicks, you can activate CloudFlare and your website will automatically be faster and safer around the world.

We are pleased to offer you the CloudFlare setup, activation, and service for FREE. There is no commitment. Turning CloudFlare on and off takes two clicks after activation, so feel free to try it out.

To learn more, you can watch the CloudFlare video on their home web page. Overall, we have been super impressed and we are excited to offer this service to you.

There also more information on our knowledgebase, that was updated with cloudflare question you may have.

As you probably already aware the maintenance that was supposed to take place yesterday has been postponed. Currently our server has been rebooted due to high load going for at least 8 hour now.

Once NL7 server came back online migration will be started, your site should be available during transfer currently we suspect through our server doing an FSCK that's why it take some time to get back online.

Update will be done via this post during the day, and has soon migration has been successfully completed.

• Update 15H45: Servers is back online migration has been started.

• Update 16H30: 18% of account has been migrated, we stopped apache some minute to fix issue with abuser while it continue to transfers, apache should be started within few minute back.

• Update 18h: 40% of account has been migrated we expect migration completed by 23h EDT

• Update 20h30: 70% of account has been migrated as soon we hit 80%, IP on nameserver will be modified along with your site IP.

• Update 21h30: 80% of account has been migrated, nameservers has been updated with our new IP.

• Update 23h00: 90% of account has been migrated.

Update 23h59: Migration has been completed.

Has stated on email you received 2 week ago we are ready to start migration on NL1/NL5, maintenance will start at 11hpm on 21 sept there should be no downtime at all during transfers. It should be also completed within 4 hour.

In case you have dedicated IP as addon on your account new dedicated IP will be assigned.

Update 1HAM EDT (22/09): Migration on both servers has been started at 1ham with 2 hour in late, we do apologize to start that maintenance a bit in late today, as soon 80% of account has been moved Ip will be modified on our nameservers, we will update you below each hour so you can see how account migration goes.

Update 2h00AM:

NL1: 33% completed /  NL5: 6% completed

Update 3h00AM:

NL1: 81% has been completed  nameservers has been updated on NL1

NL5: 19% completed

Update 8h00AM NL5: 29% completed

Update 14hPM NL5: 49% completed

Update 20hPM NL5: 100% completed email has been sent, there was some issue with that maintenance as you can see NL1 was moved within 2 hour while NL5 took more than 24 hour, anyway we keep backup on old server if there anything we can restore them.

Has stated on email you received 2 week ago we are ready to start migration on NL9, maintenance will start at 4hpm on 17th sept there should be no downtime at all during transfers and maintenance should be completed within 4 hours.

In case you have dedicated IP as addon on your account new dedicated IP will be assigned.

Update 16H EDT: Maintenance has been started, update will be submitted here in case there any issue or to update you on the current transfers.  has soon 80% of account has been moved we will update our IP and nameservers.

Update 16H30 EDT: This would be a fast maintenance, currently 74% of account has been moved we are updating nameservers as we talk.

Update 16H40 EDT: nameservers has been modified, your site should start showing on new servers as 82% of account has been moved.

Update 17h EDT: Migration has been completed